Return and Refund Policy
AlphaGrow Return and Refund Policy
Thank you for shopping with AlphaGrow! We are committed to providing you with the highest quality products. If you are not entirely satisfied with your purchase, we are here to help. Please read our return and refund policy carefully.
1. Returns
Our return policy lasts 30 days. If 30 days have passed since your purchase, unfortunately, we cannot offer you a refund or exchange.
To be eligible for a return, your item must meet the following criteria:
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It must be in the same condition that you received it.
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It must be unused, unaltered, and in its original packaging.
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A receipt or proof of purchase is required for all returns.
2. Non-returnable Items
Some items are non-returnable due to health, hygiene, or safety regulations. These include:
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Opened or used supplements, beauty products, or health-related items.
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Gift cards, downloadable software, and certain other items.
3. Refunds
Once your return is received and inspected, we will send you an email to notify you of the approval or rejection of your refund. If approved, your refund will be processed to your original payment method. Please note, it may take several business days for your bank or credit card company to process and post the refund to your account.
4. Late or Missing Refunds
If you haven’t received your refund after it’s been approved, first check your bank account again. Then, contact your credit card company or bank, as there may be some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund, please contact us at [customer support email].
5. Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, please contact us at [customer support email] to arrange for the exchange.
6. Shipping
You are responsible for paying your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
7. How to Return an Item
To return an item, please follow these steps:
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Contact our customer service at [customer support email] to request a return authorization.
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Provide your order number and reason for the return.
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Ship the item to the address provided by our customer service team.
8. Damaged or Defective Items
If you receive a damaged or defective item, please contact us immediately at [customer support email] with details of the damage or defect and a photo of the item. We will assist you with a replacement or refund.
9. Contact Us
For any questions regarding returns and refunds, please contact us at [customer support email]. We are here to assist you and ensure that your AlphaGrow experience is a positive one!
Thank you for choosing AlphaGrow.